Last Updated: 22.12.2025
1. IntroductionWelcome to Creative Technicality. We value your privacy and are committed to protecting your personal information in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection" and other applicable legislation. This Privacy Policy explains how we collect, use, store, and protect your information when you use our online learning platform.2. Data Storage and Processing LocationCreative Technicality operates under the laws of the Republic of Kazakhstan and utilizes Tilda Publishing for our website and service hosting. In accordance with Kazakhstan's data protection laws:- Our website and services are hosted through Tilda Publishing
- Your personal data is stored on servers located within the territory of Kazakhstan
- All data handling practices fully comply with Kazakhstan's data protection requirements
- We implement appropriate technical and organizational security measures to protect your information
- Data processing is conducted in accordance with Kazakhstan legislation
By using our services, you explicitly consent to the storage and processing of your personal data as described in this policy.3. Information We Collect3.1 Personal InformationWhen you create an account and use our platform, we collect:- Full name and username
- Email address
- Password (stored in encrypted form)
- Profile information you choose to provide
- Country/region information
- Language preference (Russian or Kazakh)
- Payment information (processed securely through our payment providers and not stored on our servers)
3.2 Course and Learning Information- Courses purchased and access dates
- Course progress and completion data
- Video watching history and progress
- Homework submissions and project files
- Feedback received from instructors
- Participation in Discord community (if applicable)
- Attendance at live streams
3.3 Usage and Technical InformationWe automatically collect certain information about your interaction with our platform:- Login times and session duration
- Device information (browser type, operating system)
- IP address and general location data
- Performance and interaction data within our learning environment
- Pages visited and features used
- Error logs and diagnostic information
3.4 Communication Information- Support inquiries and correspondence
- Feedback and survey responses
- Community interactions and posts
- Messages sent through our platform
4. How We Use Your InformationWe use the collected information for the following purposes:4.1 Essential Platform Operations- Creating and managing your account
- Providing access to purchased course content
- Processing payments and managing purchases
- Tracking course progress and maintaining learning records
- Providing technical support and responding to inquiries
- Authenticating your identity and maintaining account security
- Delivering purchased digital content
4.2 Educational Services- Providing instructor feedback on homework and projects
- Facilitating Discord community access
- Organizing and conducting live streams
- Issuing course completion certificates
- Maintaining records of your learning progress
4.3 Platform Improvement- Analyzing usage patterns to enhance our learning experience
- Identifying technical issues and optimizing platform performance
- Developing new courses and content based on user interests
- Conducting research to improve our teaching methodologies
- Testing new features and functionalities
4.4 Communication- Sending essential service updates and notifications
- Providing course-related announcements
- Delivering purchase confirmations and receipts
- Sending course update notifications
- Responding to support requests and inquiries
- Sending educational newsletters (with your consent)
- Notifying you of new course releases (with your consent)
4.5 Legal and Safety- Complying with legal obligations under Kazakhstan law
- Preventing fraud and unauthorized access
- Enforcing our Terms of Service
- Protecting our rights and property
- Ensuring platform security
5. Data Storage and SecurityWe take the protection of your personal information seriously and implement appropriate security measures:5.1 Technical Security Measures- All data transmission is encrypted using SSL/TLS protocols
- Passwords are securely hashed using industry-standard algorithms
- We rely on Tilda Publishing's infrastructure security measures, including:
- Firewall protection
- Secure data centers
- Regular platform updates and security patches
- Encrypted data storage
5.2 Organizational Security Measures- Access to personal data is strictly limited to authorized personnel on a need-to-know basis
- Staff training on data protection and privacy practices
- Confidentiality requirements for all personnel handling data
- Regular review and update of security policies
5.3 Data Storage- All data is stored on secure servers within Kazakhstan through Tilda Publishing
- Tilda Publishing maintains regular automated backups
- Data is stored in secure data center facilities with appropriate access controls
5.4 Your Role in SecurityYou can help protect your account by:- Using a strong, unique password
- Not sharing your account credentials
- Logging out from shared devices
- Notifying us immediately of any unauthorized access
5.5 LimitationsWhile we implement appropriate security measures and rely on Tilda Publishing's robust infrastructure, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.6. Data Sharing and DisclosureWe respect your privacy and limit data sharing to the following circumstances:6.1 Service ProvidersWe may share your information with trusted third-party service providers who assist us in operating our platform:- Payment processors (for handling transactions securely)
- Email service providers (for transactional and marketing emails)
- Video hosting services (for course content delivery)
- Analytics services (for platform usage analysis)
- Cloud storage providers (for content and backup storage)
All service providers are bound by confidentiality agreements and are required to protect your data in accordance with this Privacy Policy and applicable laws.6.2 Discord CommunityIf you choose to participate in our Discord community:- Your Discord username and activity may be visible to other community members
- We do not share your email address or other personal information with Discord community members
- Community participation is subject to our Community Guidelines
6.3 Student Work ShowcaseWith your explicit written consent, we may:- Display your completed projects or artwork for promotional purposes
- Use your work as examples in teaching materials
- Feature your success stories on our website or social media
- You retain full ownership and can revoke consent at any time
6.4 Legal RequirementsWe may disclose information if required by:- Valid legal process (court order, subpoena)
- Kazakhstan government authorities
- Law enforcement agencies investigating illegal activity
- Protection of our rights, property, or safety
- Emergency situations involving potential harm
6.5 Business TransfersIn the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.7. Your Rights Under Kazakhstan LawUnder Kazakhstan's data protection legislation, you have the following rights:7.1 Right to Access- Request a copy of all personal data we hold about you
- Receive information about how your data is processed
- Obtain data in a structured, commonly used format
7.2 Right to Rectification- Correct inaccurate or incomplete personal information
- Update your profile information at any time
7.3 Right to Erasure- Request deletion of your account and associated personal data
- Exceptions apply where we have legal obligations to retain data
7.4 Right to Restrict Processing- Request limitation of how we process your data in certain circumstances
7.5 Right to Data Portability- Export your learning progress and completion records
- Receive your data in a machine-readable format
7.6 Right to Object- Opt-out of marketing communications
- Object to processing based on legitimate interests
7.7 Right to Withdraw Consent- Withdraw consent for data processing at any time
- Does not affect the lawfulness of processing before withdrawal
To exercise any of these rights, please contact us at contact@creativetechnicality.com8. Cookies and Tracking Technologies8.1 What We UseWe use cookies and similar technologies to:- Maintain your session and authentication status
- Remember your preferences (language, display settings)
- Analyze platform usage patterns
- Improve platform performance and user experience
- Provide relevant advertising
- Measure advertising effectiveness
8.2 Types of Cookies- Essential Cookies: Required for platform functionality, including login sessions and security features (cannot be disabled without affecting platform use)
- Analytics Cookies: Help us understand how you use our platform, which pages you visit, and how long you spend on them. This data is used to improve our services
- Advertising Cookies: Track your browsing activity to show you relevant advertisements and measure the effectiveness of our marketing campaigns
8.3 Cookie Duration- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period or until manually deleted
8.4 Third-Party CookiesWe may use third-party services that set their own cookies:- Analytics providers (e.g., Google Analytics)
- Advertising networks
- Social media platforms
These third parties have their own privacy policies governing their use of cookies.8.5 Managing CookiesYou can control cookies through your browser settings:- Block all cookies (will prevent you from using certain platform features)
- Delete existing cookies
- Receive notifications when cookies are set
- Block third-party cookies only
- Accept only essential cookies
Please note that disabling essential cookies will prevent you from accessing your account and using our platform.8.6 Cookie ConsentUpon your first visit to our platform, we will request your consent for the use of non-essential cookies (analytics and advertising). You can:- Accept all cookies
- Accept only essential cookies
- Customize your cookie preferences
- Change your preferences at any time through your account settings
9. Marketing Communications9.1 Email CommunicationsWe may send you:- Transactional emails (purchase confirmations, password resets) - cannot opt out
- Service updates and important announcements - cannot opt out
- New course releases and promotions - can opt out
- Educational content and tips - can opt out
9.2 Opt-Out OptionsYou can unsubscribe from marketing emails by:10. Data Retention10.1 Active AccountsWe retain your personal information for as long as your account remains active and as necessary to:- Provide our services and course access
- Maintain learning records and progress
- Comply with legal obligations
- Resolve disputes and enforce agreements
10.2 Inactive AccountsAccounts with no login activity for 2 years may be considered inactive. We will:- Send email notifications before any action
- Provide opportunity to reactivate your account
- Delete inactive accounts and associated data after notification period
10.3 Account DeletionUpon your request to delete your account:- Personal data will be securely deleted within 30 days
- Learning records may be retained in anonymized form for statistical purposes
- Data required for legal compliance (e.g., financial records) will be retained as required by law
- Backup copies will be deleted according to our backup rotation schedule (maximum 90 days)
10.4 Legal Retention RequirementsCertain information must be retained for:- Tax and accounting purposes (5 years under Kazakhstan law)
- Legal dispute resolution
- Fraud prevention and investigation
11. Children's Privacy11.1 Age RestrictionsCreative Technicality is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.11.2 Parental ConsentIf you are under 18:- You must have explicit parental or guardian consent to use our platform
- Your parent or guardian must create the account on your behalf
- Your parent or guardian is responsible for monitoring your use
11.3 Discovery of Underage UsersIf we discover that a user under 18 has created an account without proper consent:- We will immediately suspend the account
- We will contact the provided email address to verify parental consent
- We will delete the account and all associated data if consent cannot be verified
12. International UsersWhile our primary audience is Kazakhstan-based users, if you access our platform from outside Kazakhstan:- You acknowledge that your data will be processed in Kazakhstan
- You consent to the transfer of your data to Kazakhstan
- Kazakhstan's data protection laws will apply
- You are responsible for compliance with your local laws regarding data transfer
13. Third-Party LinksOur platform may contain links to third-party websites or services:- We are not responsible for the privacy practices of third parties
- Third-party sites have their own privacy policies
- We encourage you to review third-party privacy policies before providing information
- Links do not imply endorsement of third-party privacy practices
14. Changes to This Privacy Policy14.1 UpdatesWe may update this Privacy Policy periodically to reflect:- Changes in our practices
- Legal or regulatory requirements
- New features or services
- User feedback and suggestions
14.2 Notification of ChangesMaterial changes will be communicated through:- Email notification to your registered address
- Prominent notice on our platform
- Update to the "Last Updated" date at the top of this policy
- In-platform notification upon next login
14.3 Continued UseContinued use of our platform after changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, you should discontinue use and may request account deletion.15. Legal Basis for ProcessingWe process your personal data under the following legal bases as defined by Kazakhstan law:15.1 Consent- Account creation and platform use
- Marketing communications
- Optional features and services
15.2 Contractual Necessity- Providing purchased courses and services
- Processing payments
- Delivering customer support
15.3 Legal Obligation- Tax and financial record keeping
- Compliance with Kazakhstan regulations
- Responding to legal requests
15.4 Legitimate Interests- Platform security and fraud prevention
- Service improvement and development
- Analytics and research
16. Data Protection OfficerFor questions about data protection or to exercise your rights, you may contact our data protection team at:17. Complaints and Disputes17.1 Internal ResolutionIf you have concerns about our privacy practices:17.2 Regulatory AuthorityYou have the right to lodge a complaint with:- The relevant data protection authority in Kazakhstan
- Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan
17.3 JurisdictionPrivacy disputes are subject to:- The laws of the Republic of Kazakhstan
- Jurisdiction of the courts of Astana, Republic of Kazakhstan
18. Contact InformationFor questions, concerns, or requests regarding this Privacy Policy or our privacy practices:Email: contact@creativetechnicality.comPrivacy Email: privacy@creativetechnicality.comLegal Address: Kazakhstan, Astana, Turan Avenue 55/6, 238Support Hours: Monday-Friday, 9:00-18:00 (Astana time)19. Consent and AcknowledgmentBy creating an account and using Creative Technicality:- You acknowledge that you have read and understood this Privacy Policy
- You consent to the collection, use, and processing of your personal data as described
- You understand your rights and how to exercise them
- You agree to our data storage and processing practices